Terms of service

This website is operated by Pettlez Jewellery. Throughout these Terms, "we," "us," and "our" refer to Pettlez Jewellery, and "you" refers to the user or customer.

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon publication. Your continued use of the website following any update constitutes acceptance of the revised Terms. We recommend reviewing this page periodically.

By using this website, you confirm that:

• You are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian.
• All information you provide to us is accurate, complete, and up to date.
• You have the legal capacity to enter into a binding agreement.

All products are subject to availability. We reserve the right to limit quantities, discontinue any product, or modify listings at any time without prior notice.

While we take care to ensure product descriptions and images are accurate, minor variations in colour, finish, or appearance may occur. We do not guarantee that all content is entirely free from error.

All prices are listed in [Currency] and are subject to change without notice. Full payment is required at the time of purchase via the payment methods available on our website.

In the event of a pricing error, Pettlez Jewellery reserves the right to cancel or decline any order placed at the incorrect price. Where payment has already been processed, a full refund will be issued promptly.

We reserve the right to refuse or cancel any order at our discretion. Once an order is submitted, cancellation requests will be considered based on the current processing status — acceptance is not guaranteed.

If we cancel an order after payment has been received, a full refund will be issued to the original payment method.

Delivery timelines provided are estimates only. We are not liable for delays caused by courier services, customs processing, or other circumstances beyond our reasonable control.

Risk of loss or damage passes to the customer upon successful delivery to the specified address.

Our returns and refund process is governed by our separate Return & Refund Policy, available on our website. We encourage you to review this policy carefully before completing a purchase.

When using our website, you agree not to:

• Use the website for any unlawful or fraudulent purpose.
• Violate any applicable local, national, or international laws or regulations.
• Upload or transmit viruses, malware, or any other harmful code.
• Attempt to gain unauthorised access to our systems, data, or infrastructure.
• Engage in conduct that could damage, disable, or impair our website or services.

All content on this website — including text, images, logos, graphics, product designs, and branding — is the exclusive property of Pettlez Jewellery and is protected under applicable intellectual property laws.

Reproduction, distribution, or use of any content without our express written consent is strictly prohibited.

To the fullest extent permitted by law, Pettlez Jewellery shall not be liable for any indirect, incidental, special, or consequential damages — including loss of profits, data, or business — arising from your use of our website or products.

Use of our website and services is entirely at your own risk.

You agree to indemnify, defend, and hold harmless Pettlez Jewellery, its directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the website or any breach of these Terms.

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country]. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [Your Country].

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to us via the Contact Us page on our website. We aim to respond to all enquiries promptly.